Terms of service
1. Seller information
This online shop is operated by:
Nexus Brands UG (haftungsbeschränkt)
Loreleistraße 3
65929 Frankfurt am Main
Germany
Website: https://temea.co
Email: support@temea.co
Managing Directors: Rasmus Nüchter and Oscar Link
Commercial Register Number: HRB 144328
Tax Number: 014 240 22150
VAT ID: DE464640904
2. Scope
These Terms of Service apply to orders placed through our online shop at temea.co.
They apply to customers purchasing products from Nexus Brands UG (haftungsbeschränkt). Any terms or conditions provided by the customer shall only apply if we have expressly agreed to their validity.
3. Products
We offer products for sale through our online shop. Certain products may be individually manufactured or personalised according to the customer's specifications.
For personalised products, customers may provide information, text, names, images, photographs, files or other details required to create the selected product.
The main characteristics and features of each product are described on the relevant product page.
4. Orders and contract formation
Customers can select products in our online shop and add them to their shopping cart.
Before submitting an order, customers have the opportunity to review the selected products and order information and to correct any input errors.
By submitting the order using the final checkout button, the customer places a binding order for the products contained in the shopping cart.
After the order has been submitted, an order confirmation will be sent to the email address provided during checkout.
The customer is responsible for providing a correct email address and ensuring that emails sent by us can be received.
5. Custom products and customer content
Personalised and custom-made products are produced on the basis of the information, files and other content submitted by the customer.
The customer is responsible for ensuring that all information and content provided is correct, complete and suitable for production. This applies in particular to names, spelling, dates, text, images, photographs, designs and other personalisation details.
Customers may only submit content that complies with applicable law and does not infringe the rights of third parties. This includes, in particular, copyrights, trademark rights, name rights, personality rights and other intellectual property or proprietary rights.
If third parties assert claims against us because of content supplied by a customer, the customer shall indemnify us against such claims and reasonable associated costs to the extent that the customer is responsible for the infringement.
We reserve the right to refuse the processing or production of content that is unlawful, discriminatory, offensive, harmful, violent, extremist or otherwise unsuitable.
6. Prices and payment
The prices displayed in our online shop at the time the order is placed shall apply.
The payment methods currently available are displayed during checkout.
Payments may be processed by external payment service providers. The availability of individual payment methods may depend on factors such as the selected payment provider, the order value, the delivery destination or technical availability.
7. Shipping and delivery
Information regarding delivery conditions, estimated delivery times and any delivery restrictions is provided in our online shop, on the relevant product page and/or during checkout.
Orders are delivered to the shipping address provided by the customer during checkout.
If delivery cannot be completed because the customer supplied incorrect or incomplete delivery information or failed to accept the shipment, additional costs resulting from this may be charged to the customer where legally permitted.
8. Returns, exchanges and refunds
The applicable rules regarding returns, exchanges and refunds are set out in our separate Refund Policy.
Due to the individual nature of personalised or custom-made products, such products cannot generally be cancelled or returned after production has begun, subject to any mandatory rights available under applicable law. Where applicable, eligible issues with personalised products may be resolved by replacement in accordance with our Refund Policy.
Non-personalised products may be returned in accordance with the requirements and conditions described in our Refund Policy.
9. Warranty
Our Refund Policy provides further information regarding our 30-day warranty and the handling of defective, damaged or incorrectly supplied products.
If a product arrives defective, damaged or materially different from its description, please contact us so that we can review the issue.
For personalised products, an error resulting solely from incorrect, incomplete or unsuitable information supplied by the customer is not considered a product defect where the product was manufactured correctly in accordance with the submitted information.
10. Use of the online shop
Customers must not misuse our online shop or use it in any manner that violates applicable law or the rights of other persons.
We do not guarantee that the online shop will be available continuously or operate entirely without interruptions or technical errors.
Where necessary, we may update, modify or temporarily suspend individual functions or parts of the online shop.
11. Limitation of liability
To the extent permitted by applicable law, we shall not be liable for indirect, incidental or consequential losses or damages.
Nothing in these Terms of Service excludes or limits liability or customer rights that cannot legally be excluded or restricted.
12. Applicable law
The laws of the Federal Republic of Germany shall apply, unless mandatory consumer protection provisions require otherwise.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
13. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless participation is required by applicable law.
14. Contact
If you have any questions regarding these Terms of Service, you can contact us at:
Nexus Brands UG (haftungsbeschränkt)
Loreleistraße 3
65929 Frankfurt am Main
Germany
Website: https://temea.co
Email: support@temea.co
Managing Directors: Rasmus Nüchter and Oscar Link
Commercial Register Number: HRB 144328
Tax Number: 014 240 22150
VAT ID: DE464640904