Help & Contact

At Temea, we want your personalized gift to arrive safely and on time. That's why we focus on reliable, free delivery.

Production and delivery time

Every product is made just for you. To make sure everything turns out exactly the way you want it, we need a little time for production and careful packaging. Production usually takes one business day.

The following delivery times for canvases, posters and blankets already include production time:

• USA: 4–6 business days

For other products, the delivery time is shown on the product page.

How to track your order

As soon as your package has shipped, you'll receive a shipping confirmation by email. It includes a tracking link so you can check the current delivery status at any time.

Our shipping partners

We work with reliable carriers so your personalized gift arrives well protected.

Have a question about your delivery or need help? Our customer service team is happy to help.

Thank you for trusting Temea – we hope you love your order!

After you place your order with Temea, you'll usually receive an order confirmation email within a few minutes.

Can't find the email in your inbox?

Please check the spam or junk folder of the email address you used for your order. Sometimes our messages end up there by mistake.

If you find the order confirmation there, mark it as “Not spam.” You can also add our sender address to your contacts so future emails land in your inbox more reliably.

No confirmation in your spam folder either?

Please contact us. Let us know your name and the email address you used for your order so we can find your order and help you.

We offer 100% free shipping on all orders.

If your package shows as “undeliverable,” there can be several reasons:

• Damaged shipment: Your package was damaged before or during transit. In this case, we'll let you know by email.
• Shipping address issues: The address is incorrect, incomplete or not accessible for the carrier.
• Unreadable shipping label: The label was damaged in transit, so the shipping address can no longer be read.
• Failed delivery attempts: The carrier couldn't reach you after several attempts. Please contact the carrier directly to arrange delivery.
• Package refused: The recipient refused to accept the package.

If your package is returned to us, there can be several reasons:

• Incorrect or incomplete shipping address: The shipment couldn't be matched to the address provided.
• Package refused: The recipient didn't accept the package.
• Moved without a forwarding address: The recipient no longer lives at the address provided and didn't leave a new one.
• Failed delivery attempts: The package couldn't be delivered despite several attempts.

Can my package be reshipped?

Once your package has arrived back at our production warehouse, it can be reshipped to you within 7 days. After that, the item will be destroyed.

If your shipment is on its way back or has already arrived, please contact us as soon as possible. We'll help you arrange the reshipment.

If your tracking status hasn't changed yet, there's no need to worry. It usually takes 2–3 business days for the carrier to scan your package and update the information. A new status often only appears once the shipment reaches the next distribution center.

What does “Pre-shipment” mean?

Once you've received our shipping confirmation, your order is already with our internal shipping partner. Tracking may still temporarily show “Pre-shipment” until the next scan takes place.

During especially busy periods, such as before Christmas, updates can take a little longer. If anything unusual happens with your shipment, we'll let you know by email.

We're sorry you haven't received your package yet. If tracking already shows “Delivered,” please check the following:

• Check your shipping address: Is the address in your order confirmation correct?
• Check your mailbox and drop-off spot: See whether the package or a delivery notice was left for you.
• Ask family and neighbors: Someone may have accepted the package for you.
• Review the tracking details: You may find a note about a pickup location or parcel locker.
• Contact the carrier: Ask the carrier to look into where your shipment is.

Still can't find your package?

Please contact us with your order number. We'll be glad to help you find out where your order ended up.

Once your order has shipped, we can no longer change the shipping address. Please contact the carrier directly to see whether an address change is still possible.

Depending on the carrier, you may also be able to redirect the package to a pickup location using the tracking link.

What happens if the address can't be changed anymore?

If the package can't be delivered, it is usually returned to our production facility after several failed delivery attempts. Once it arrives there, we can arrange to reship it to your correct address.

Please contact us as soon as your package is on its way back. Include your order number and the complete, correct shipping address so we can arrange the reshipment.

Want to adjust your personalization? Please contact us with your order number and the change you'd like. Once we've made the change, we'll send you a confirmation.

Please note: Changes are only possible within 4 hours of placing your order. After that, your order is prepared for production and the personalization can no longer be changed.

If you'd like to change your shipping address, please contact us with your order number and the complete new shipping address. Once we've updated the address, we'll send you a confirmation.

Please note: Changes are only possible within 4 hours of placing your order. After that, your order is locked for further processing and we can no longer change the shipping address.

Want to cancel your order? Please contact us with your order number so we can find your order.

Please note: Cancellations are only possible within 4 hours of placing your order. After that, your order is locked for further processing and can no longer be canceled.

Yes, you can have a single item canceled within 4 hours of placing your order.

To do so, please contact us with your order number and the item you'd like to cancel. That way we can match the change to your order and take care of it for you.

After those 4 hours, your order is locked for further processing and individual items can no longer be canceled.

The payment method can't be changed once your order has been placed.

If you'd like to use a different payment method, you'll need to have your order canceled within 4 hours and then place a new order with the payment method you prefer. To do so, please contact us with your order number.

Alternatively, you can settle the amount between your own accounts yourself. The original payment for your order stays the same.

If you'd like your item in a larger size, please contact us with your order number and the size you'd like.

Since larger sizes may have a different price, we can't change the size directly in your existing order. Instead, we'll cancel your original order so you can place a new one in the size you want.

Please note: Cancellations are only possible within 4 hours of placing your order. After that, your order is locked for further processing and can no longer be canceled.

Payment methods:

• Credit, debit and prepaid cards
• PayPal
• Apple Pay is available, but only shows up when you use Safari on an iPhone, iPad or Mac.
• Google Pay
• Klarna

If your payment can't be completed, there can be several reasons. Please check the following:

• Balance or credit limit: Is there enough money in your account or enough available credit?
• Card validity: Is your credit or debit card still valid?
• Payment limit: You may have reached a daily or transaction limit. Your bank can give you more information.
• Technical issue: Try the payment again in about 30 minutes or use a different card.
• Declined by your bank: Ask your bank whether the payment was blocked and how to get it approved.

Payment still not working?

Try using PayPal to complete your order.

We don't send invoices automatically. If you need one, please contact us with your order number and we'll send it to you as soon as possible.

Please note: The invoice is only created after your order has shipped. If your item is still in production, it may take a few days before we can send you the invoice.

We want you to be happy with your order. If your item arrived damaged or defective, please contact us within 30 days of receiving it.

Include your order number along with a photo of the damaged or defective item and a short description of the problem. We'll review your request and help you find the right solution.

We're sorry you received the wrong item.

Please contact us within 30 days of receiving it. Include your order number and a photo of the item you received by mistake.

We'll look into the mix-up and make sure the problem gets fixed.

We're sorry your item arrived damaged or defective.

Please contact us within 30 days of receiving it. Include your order number along with a photo of the damaged or defective item and a short description of the problem.

We'll review your request and work on the right solution for you.

Your replacement generally follows the same delivery times as your original order. The exact time may vary depending on the product.

We issue your refund within 24 hours of sending the refund confirmation, back to the original payment method.

Depending on your bank or payment provider, it may take some time for the amount to show up in your account. We have no control over this processing time.

If you still haven't received the credit after 14 business days, please contact your bank or payment provider. Have our refund confirmation ready.

Once we've processed your refund, you'll receive a confirmation by email.

After that, it usually takes 7–10 business days for the amount to appear in your account. The exact processing time depends on your bank or payment provider.

Since our products are made just for you, we don't offer standard returns or exchanges.

Is your item damaged, defective or not what you ordered? Please contact us. We'll review your request and take care of finding the right solution.

Of course, your statutory rights regarding defective or incorrectly delivered items remain unaffected.

If your discount code can't be applied, please check the following:

• Requirements met: You've already ordered from us at least once and your cart meets the coupon conditions. You'll find details on eligible items and any restrictions in the email with your code.
• Not used yet: The discount code can only be used once.
• Entered correctly: Make sure to enter the code without any extra characters or spaces.
• Still valid: Check whether the coupon has expired.
• Matching email address: Use the same email address we sent the coupon to when placing your order.

Code still not working?

Please contact us. Send us your discount code and a screenshot of checkout showing the code you entered and the items in your cart. We'll be happy to help.