Refund policy
CUSTOM ITEMS
Due to the personalized nature of our custom products, we are unfortunately unable to cancel or accept returns for custom orders once production has started. For eligible issues with custom products, we offer replacements.
If you have a problem with a custom item, please contact us at support@temea.co.
NON-CUSTOM ITEMS
You may return a non-custom product within 30 days from the date of delivery.
Returned items must be in the same condition in which they were received and, where applicable, in their original packaging. Please keep your receipt or other proof of purchase.
Once the returned merchandise has been received and accepted, the refund will be issued to the original payment method.
If you would like to request an exchange, please contact us within 30 days of the delivery date. Depending on the circumstances, we may either provide store credit for the amount paid or process an exchange for you.
Refunds are generally processed within 3–7 business days. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Refunds for orders placed using Afterpay may require additional processing time.
*Free returns are available within the United States only.
*If you decide to return an item, original shipping charges are not refundable.
*All products include a 30-day warranty.
Easy Return and Exchange Process
- Contact our customer support team to begin your return or exchange request. If you are requesting a refund, ask for the applicable return instructions and return shipping information. If you would like an exchange, let our support team know which item you would like to exchange.
- Send the item back in accordance with the return instructions provided by our support team, including any required return documentation.
- Once we receive your return, we will review and process it as quickly as possible. After the return has been approved, the applicable refund will be issued. Depending on your payment provider, it may take several business days for the funds to appear in your account.
If you requested an exchange, the replacement item will be shipped after your returned item has been received and accepted, provided that the requested replacement is in stock.